Operations Administrator (RN)

People

• Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary.
• Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
• Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
• Counsels staff on leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
• Supports policy adherence and provides disciplinary measures when appropriate.
• Affords support for staff stress management as needed.
• Improves department score for turnover/retention/employee engagement.

Service

• Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow.
• Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
• Partners with public relations to manage outside media.
• Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends.
• Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.

Quality/Safety

• Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
• Role models situational awareness, using teachable moments to improve safety.
• Participates and/or leads and facilitates department process improvements.

Finance

• Attends daily care coordination rounds to facilitate patient progression.
• Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
• Implements department strategies to achieve financial targets and staffing needs.
• Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.

Growth/Innovation

• Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives.
• Supports change initiatives and adapts to unexpected changes.
• Sets and achieves personal career goals through timely documentation of care, career discussions with management, and completion of individual development plans (IDPs).