Service Center RN

About the role

The role provides professional nursing care for patients following established standards and practices, including triage and care coordination.

Responsibilities

• Efficiently triages patient needs via telephone and during visits according to IHA's Policies and Protocols.
• Documents clinical findings in a clear and concise manner according to IHA Policy.
• Utilizes critical thinking skills to assess patient needs and involve providers as appropriate.
• Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
• Fulfills scheduling patient appointments as applicable.
• Encourages patient portal usage and supports where needed.
• Provides scope-appropriate nursing education during all patient interactions.
• Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to ensure quality patient care.
• Supports physician and advanced practice providers with indirect work according to protocol, including test results/orders management.
• Affirms patients for gaps in care for preventative and disease management needs.
• Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol.
• Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
• Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.
• Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Aids patients with resources for any social influences of health needs.
• Participates in process improvement projects within the office/department.
• Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Assumes additional duties as required.
• Attends weekly patient care meetings and attends daily huddles as applicable.
• Assumes additional duties as required.

Qualifications

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1-2 years of clinical experience in a medical or physician office preferred.

Skills

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Basic knowledge and understanding of medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.