RN Supervisor, Care Management

Job Summary

The Supervisor, Care Management oversees daily operations and staff within the Care Management department to ensure timely, safe, and cost-effective patient transitions throughout the continuum of care. This role supports care coordination, utilization review, and discharge planning processes in collaboration with physicians, nurses, and other interdisciplinary partners. The Supervisor provides leadership, coaching, and direction to Care Managers, ensuring compliance with organizational policies, clinical standards, and regulatory requirements.

Essential Functions

• Supervises daily operations of the Care Management team, ensuring appropriate staffing, workload distribution, and performance of care coordination and discharge planning activities.
• Provides guidance, mentorship, and support to Care Managers, promoting professional development and adherence to best practices in utilization management and care transitions.
• Collaborates with interdisciplinary partners to facilitate efficient, patient-centered care plans.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
• Supervises, trains, and oversees departmental staff.
• Schedules employees to ensure effective use of resources.
• Consults with Manager or Director on staffing issues.
• Aids in performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
• Aids in managing departmental budget ensuring cost-effective operations while maintaining high quality service.
• Maintains departmental budget.
• Monitors expenditures, ensuring cost-effective delivery of services.
• Contributes to evaluation and implementation of new technologies to enhance operational efficiency.
• Contributes to development of departmental policies, procedures, and protocols.
• Quality Assurance and Regulatory Compliance
• Ensures compliance with all relevant regulatory bodies.
• Participates in or leads interdisciplinary rounds to promote communication and ensure timely discharge planning.
• Reviews cases as needed to ensure medical necessity, proper utilization of services, and effective discharge planning.
• Acts as a departmental resource for complex cases, escalations, and interdepartmental coordination.
• Follows established quality control practices to ensure accuracy, consistency, and safety.
• Collaboration and Communication
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Communicates effectively with leadership, team members, and stakeholders.

Qualifications

• Associate Degree or higher preferred.
• 1-2 years of related experience in the profession required.
• 1-2 years of previous leadership experience preferred.

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In-depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required.