RN - Senior Clinical Application Analyst

As a community-based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, provide health education, and promote initiatives and outreach for the elderly. From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. We are a 200-bed, acute care facility providing patient-centered healthcare focused on quality of care, ranging from everyday needs to critical treatments.

About the role

Join a compassionate, team-oriented environment dedicated to caring for both patients and staff. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a team that values meaningful benefits, professional growth, and a supportive work culture.

Responsibilities

• Learn the operation and maintenance of assigned software applications and interfaces.
• Adhere to HPH policies, regulatory requirements, and industry practices as defined by ITIL, ISO, and governmental agencies such as IDPH, IDHS, and CMS.
• Work with multi-disciplinary teams to ensure regulatory compliance, quality metrics, and patient safety goals are supported by Healthcare Information Systems.
• Serve as a primary technical contact for the operation, design, and support of assigned clinical systems, including Athena and Meditech.
• Collaborate with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability, and accuracy of clinical software applications.
• Review, adhere to, and recommend improvements to HPH IT department policies.
• Produce and maintain system-related documentation, including how-to instructions, procedures for IT staff, and run books for IT disaster recovery/business continuity.
• Help departments align their policies, operational procedures, and workflows with system functionality, and assist in developing downtime procedures.
• Communicate and document progress, challenges, and resolutions using designated tracking systems for projects, changes, incidents, requests, and training.
• Train new physicians (including doctors, PAs, APNs) using checklists to measure progress and affirm learning methods with user management annually.
• Develop and maintain learning materials for EHR (Meditech) training, including group sessions for new nurses as part of orientation.
• Train superusers and/or supervisors on new or revised functions, customizations, and upgrades, and provide learning materials for distribution.
• Utilize the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency, and completion.
• Demonstrate working knowledge of common office software, such as Microsoft Word, Excel, and Zoom.
• Work assigned on-call (off-hours) rotation schedule and answer business hours help desk calls.
• Provide excellent customer service to patients, visitors, families, users, colleagues, management, and vendors.

Benefits

Full-time employees may be eligible for the following benefits:

• Comprehensive health coverage, including medical, dental, and vision.
• Employer-paid Life and AD&D Insurance.
• Flexible Spending Account (FSA) options.
• 403(b) retirement plan with employer match.
• Paid Time Off (PTO) that increases with years of service.
• Education reimbursement, subject to eligibility.
• Employee wellness programs.
• Additional voluntary benefits.