RN Quality Manager

Abrazo Central Hospital is seeking an innovative and experienced healthcare leader to drive excellence and inspire our team toward exceptional patient outcomes and operational success.

Benefits

We offer a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. Eligibility for benefits may vary by location and is determined by employment status.

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance

About the Role

The Manager of Quality Improvement assists the Director of Clinical Quality Improvement (DCQI) in the operations of the hospital's Quality/Performance Improvement program. This role supports quality and process improvement efforts, coordinates hospital-wide performance improvement activities, and is responsible for data tracking, collection, and trending.

Responsibilities

• Facilitate quality improvement projects using evidence-based methodologies and performance improvement tools.
• Monitor organizational quality metrics and identify opportunities for improvement.
• Facilitate development, implementation, and evaluation of corrective action plans.
• Support Quality Assessment and Performance Improvement (QAPI) activities.
• Assist departments in achieving quality and patient safety goals.
• Analyze clinical performance data and identify trends, risks, and improvement opportunities.
• Develop and maintain quality dashboards and scorecards.
• Collaborate with operational leaders to improve outcomes related to mortality, readmissions, hospital-acquired conditions, and patient experience.
• Ensure timely and accurate reporting of quality measures.
• Promote a culture of safety and high reliability.
• Support ongoing readiness for CMS, state, and accreditation surveys.
• Monitor compliance with regulatory and accreditation standards.
• Facilitate survey preparation, mock surveys, and corrective action plan development.
• Provide education regarding regulatory and accreditation requirements.
• Present quality and patient safety data to committees and leadership teams.
• Facilitate interdisciplinary teams focused on quality improvement initiatives.
• Support medical staff quality and peer review activities.

Requirements

• Bachelor’s degree or higher in a patient care-related field.
• 3 years combined experience in hospital clinical practice and Quality Management.
• Minimum of 1 year in hospital Quality Management.
• Experience with regulatory and accreditation standards.
• Extensive experience in concepts associated with Root Cause Analysis (RCA) and developing, implementing, and monitoring robust quality and process improvement activities.

Qualifications

• Knowledge of CMS Conditions of Participation and accreditation standards.
• Understanding of quality improvement methodologies (PDSA, Lean, Six Sigma).
• Strong analytical and data interpretation skills.
• Experience with quality reporting systems and dashboards.
• Excellent communication and presentation skills.
• Ability to lead multidisciplinary teams and influence change.
• Strong project management and organizational skills.

Preferred Qualifications

• 1 year as a hospital Quality Manager.
• Certifications/Licensure: Registered Nurse, CPHQ, CPPS, HACP-CMS.

Certifications/Licensure

CPHQ, CPPS, or CPHRM certification within 12 months of hire.

About the Organization

Abrazo Central Campus has provided hospital care in Central Phoenix since 1963. As a 221-bed acute care and teaching hospital, we offer a complete range of healthcare services including emergency care, family medicine, cardiology, and more.