Quality Manager- RN

About the role

Quality Manager – Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Quality and Patient Safety leadership team in the role of Quality Manager. Responsible for managing and supporting employees in identifying, monitoring, evaluating, educating, and improving processes affecting the care of patients as evidenced by measurable and sustained outcomes. Provides day-to-day operational leadership in the functional areas of quality improvement consulting and patient safety. Manages the development and implementation of quality initiatives. Owns and oversees end to end strategies to ensure the highest rating through appropriate measurement bodies, including The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH and other 3rd party payors. Monitors progress and demonstrates improvements toward established goals, which may include maximizing revenues through quality scores. Serves as a resource for quality data and performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team. This is a hybrid role with one remote day per week Monday‑Friday day shift supporting Bloomington, Bedford, and Paoli Hospitals. Candidates must have previous quality experience.

Reports to: Quality and Safety Director. Direct Reports: 8. Key Relationships: Clinical Leaders Across the South Region.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Responsibilities

• Manage and support employees in identifying, monitoring, evaluating, educating, and improving processes affecting patient care as evidenced by measurable and sustained outcomes.
• Provide day‑to‑day operational leadership in the functional areas of quality improvement consulting and patient safety.
• Manage the development and implementation of quality initiatives.
• Own and oversee end‑to‑end strategies to ensure the highest rating through appropriate measurement bodies, including The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH and other third‑party payors.
• Monitor progress and demonstrate improvements toward established goals, which may include maximizing revenues through quality scores.
• Serve as a resource for quality data and performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• 5‑7 years of relevant experience.
• Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience (including internal succession planning qualifications).