RN - Nurse Care Line

Building Location: Business Service Center

About the role

Provides triage and health advice by phone to patients, consumers, and clients. Utilizes computerized Barton Schmitt/David Thompson evidence-based triage protocols to assist in assessing patients’ symptoms to arrive at a patient disposition. Also receives requests for information on medical conditions, medications, diagnostic tests, and prescription refills. All calls are documented electronically in real time.

Responsibilities include processing prescription refill requests received from pharmacies and patients, utilizing the Essentia Health primary care refill protocol. Assists with the coordination of patient transfers from referring facilities calling in to the Essentia Health STAT doc line. May also participate in transitional care calls to patients who have been discharged from an Essentia Health hospital. Works with ambulatory computer software systems. Supports Essentia Health East, Central, and West markets.

Requirements

• Current RN license in the state of North Dakota, Minnesota, and/or Wisconsin upon hire
• Ability to obtain RN license in all 3 states within 3 months of hire
• 2 years of experience in telephone triage, transitional care management, remote patient monitoring, and refills

Schedule

• FTE: 0.8
• Shift Rotation: Day/Evening Rotation
• Shift Start Time: 06:00 AM
• Shift End Time: 11:00 PM
• Weekends: Yes
• Holidays: Yes
• Call Obligation: No
• Possible Remote/Hybrid Option: Remote

Pay

Compensation Range: $33.94 - $50.91 per hour

Benefits

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include:

• Medical, dental, vision, life, and disability insurance, along with supplemental options
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources focused on physical, mental, and emotional health

Please note that benefit eligibility may vary.