Care Advice Line RN I

About the role

The CAL RN1 will provide on-demand telephone-based care management services through a 24/7 Nurse Advice Line, assessing symptoms/concerns of callers, referring to or scheduling appointments with providers, and giving health information and advice.

Responsibilities

• Handle inbound calls from patients and caregivers, providing compassionate and informed triage.
• Conduct outbound communications for follow-up and care coordination with multiple healthcare providers and settings.
• Consult and coordinate with internal and external team members to assess, plan, implement, and evaluate patient care plans, make appropriate referrals, and provide follow-up as necessary.
• Aid in finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
• Record member data in Privia’s web-based medical record system and associated EMRs, and/or health portals.
• Maintain accurate patient records in Privia's systems and associated EMRs.
• Research information online and in Privia’s internal knowledge databases to make the most appropriate triage and care advice decisions.
• Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness-related issues.
• Accept feedback and quality improvement initiatives constructively and enthusiastically.
• Perform other care management activities and duties as assigned and needed (e.g. close “gaps in care,” complex care plans, etc.).

Requirements

• 1+ years of RN experience in adult primary care and/or pediatric care in office, clinic, military, home, urgent care or hospital setting.
• Associate's degree in Nursing (BSN preferred or willingness to obtain within 24 months).
• Nursing program transcripts showing a passing grade in Microbiology with Lab.
• Compact Resident RN in good standing, with the ability to apply to non-compact states as needed (expenses reimbursed).
• Availability to work 10-30 hours per week, including at least 10 hours on weekends (3 out of 4) and every 3rd holiday.
• Shifts are flexible and include 2, 4, 8, & 12-hour options.
• Exceptional customer service skills.
• Strong computer and tech skills.
• Excellent communication and listening skills.
• Clear, confident communication and listening skills.
• Self-motivated and self-disciplined a must.
• Willingness to do what it takes to get the job done and make patients, parents and providers the number one priority.
• Able to thrive in a quiet, secure home office environment.
• Detail-oriented and organized.

Qualifications

• Must comply with HIPAA rules and regulations at all times.

Skills

• Excellent communication and listening skills.
• Self-motivated and self-disciplined.
• Exceptional customer service skills.
• Strong computer and tech skills.
• Ability to thrive in a quiet, secure home office environment.
• Detail-oriented and organized.

Benefits

Base pay range: $25-30/hr, exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).

The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information:

• All your information will be kept confidential according to EEO Guidelines.
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
• Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work.
• We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve.
• Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Pay

$25-30/hr

Schedule

Flexible shifts including 2, 4, 8, & 12-hour options, with weekday coverage (Mon-Fri) available from 4:00-11:00pm EST, and overnight shifts (10:00pm-6:00am) available on Saturdays and Mondays. Weekend coverage (Saturday & Sunday - 24 hours) is flexible and may be scheduled in 6, 8, 10, or 12-hour increments.