RN/ LPN Case Management and Triage

Duties and Responsibilities

• Works with the call center answering phones, triaging calls, and taking and returning messages per provider’s instructions.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Participates in quality improvement and utilization review activities.
• Calls in medications to the pharmacy.
• Collaborates with others in providing inservice education as needed.

Qualifications

• Graduate of an accredited school of nursing.
• Must possess current state LPN license and CPR certification.
• Minimum of two to four years Pediatric experience.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Strong charting/documentation skills.
• Able to understand and adhere to established policies, procedures, and protocols.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Able to manage priorities and workflow.
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.

Competencies

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed; able to build morale and group commitments to goals and objectives.

Education and Experience Qualifications for LPN

• Successful completion of a Practical or Vocational Nursing Program required.
• Clear and active Licensed Practical Nurse (LPN) licensure in the state of practice required.
• Active CPR Certification.
• Must have at least 1 year of experience in Triage.