RN Hospice Coordinator - West and South Region

Cleveland Clinic’s Business Operations Center serves as a key hub for our Home Care and Hospice operations as well as many administrative and support teams. This collaborative workplace supports a wide range of caregivers, clinical professionals, and operational teams. While many positions are based within the center, numerous home-visiting roles—including case managers, nurses, and therapists—travel throughout the Greater Cleveland and Akron/Canton areas to deliver exceptional care directly to patients in their homes.

About the role

As a Hospice Coordinator, you will ensure a smooth transition for patients as they adjust to their new routine. Through our Center for Connected Care, you will help provide a full continuum of care by processing inpatient referrals, coordinating discharge plans, coordinating services, and more. Your efforts directly enhance the quality of life for patients and their families every day.

This role provides coverage to our west and south region hospitals.

Responsibilities

• Act as a member of the interdisciplinary team for assigned functions related to the coordination of services with internal and external referral sources.
• Process inpatient referrals into hospice, ensure continuity of care, and coordinate discharge planning in contract facilities.
• Actively educate potential customers about the benefits and appropriateness of hospice care.
• Ensure patients and their families have adequate knowledge and an understanding of the hospice benefit.
• Process inquiries for all new referrals (internal and external).
• Ensure a seamless transition from hospital to the community setting by ordering medical supplies and DME, handing off communication with the field team, and documenting in the electronic medical record.
• Perform assessment of potential patients consistent with Cleveland Clinic Hospice policies, procedures, and admission criteria alongside the physician.
• Perform admission assessments for new admissions into contracted facilities and document information in the EMR within specified time frame.
• Plan the delivery of patient care in collaboration with other disciplines to provide comfort and symptom management.
• Perform daily assessment and coordinate the plan of care with inpatient staff for General Inpatients (GIP).
• Assess patient for safety risks, abuse, and neglect.
• Assess and document pain using the appropriate pain scale and manage patient’s pain.
• Document changes in patient condition and effectiveness/timeliness of care/interventions.
• Evaluate, update, and revise the plan of care to facilitate achievement of expected outcomes.
• Know action, usual dosage, indications, and side effects of medications administered.
• Attend interdisciplinary meetings as assigned.

Requirements

• Graduate from an accredited school of Professional Nursing.
• Current state licensure as a Registered Nurse (RN).
• One year of current clinic experience as an RN.
• One year of experience in an acute med/surg or critical care setting.
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or the American Red Cross.
• Knowledge of JCAHO and Medicare standards and regulations.
• Ability to work irregular/varying hours as needed.
• Ability to travel to hospitals and community referral sources.

Preferred Qualifications

• Bachelor’s of Science in Nursing (BSN).

Physical Requirements

• Requires full range of body motion including handling and lifting packages, manual and finger dexterity, and eye-hand coordination.
• Occasionally lifts and carries items up to 50 pounds.
• Requires corrected vision and hearing to normal range.
• Requires standing and walking for extensive periods of time.

Schedule

3-10s (three 10-hour shifts), 8:00am to 6:30pm, including every 4th weekend and 2 holidays per year (1 winter, 1 summer).

Pay

The pay range for new hires is $30.41 to $46.38 per hour. A successful candidate’s actual compensation will be determined based on work history, experience, skill set, and education. This range does not include applicable pay practices such as shift differentials or overtime, nor does it reflect the value of Cleveland Clinic’s benefits package.