RN Coordinator

Job Summary and Qualifications

The RN Coordinator uses acquired nursing knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served.

The position collects clinical information relative to a patient movement request, and then facilitates the patient’s movement by matching the patient’s clinical needs to the facility with bed capacity and service capability; including collaboration for appropriate bed placement within the facility in accordance with the current transfer center processes.

The RN Coordinator demonstrates initiative and problem-solving skills while working with multiple and various departments within each hospital to foster relationships with referring facilities, physicians, and hospital staff.

The position works closely with the leadership team at each facility to identify, trend, and report barriers to patient throughput and patient safety, for optimal clinical outcomes for the patient.

Duties

• Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer
• Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency, providing follow up to all participants of the transfer
• Works well with others and promotes teamwork by demonstration of good team member behaviors. Identifies and assists team members with heavier workloads. Serves an example of appropriate staff behavior when on or off calls
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed. Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitating patient flow through the continuum of care
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators
• Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff. Communicates professionally with referring facilities and physicians and receiving physicians and facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another
• Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians’ preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to insure every patient transfer promotes the well-being and safety of the patient
• Tracks and trends barriers to patient intake flow; makes recommendations and develops action plans to improve processes and systems
• Participates in daily bed management meetings when working in the CPP function of the transfer center (possibly virtual) and effectively communicates resources and issues to appropriate area of each facility
• Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff. Communicates professionally with referring facilities and physicians and receiving physicians and facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another
• Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians’ preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to insure every patient transfer promotes the well-being and safety of the patient
• Tracks and trends barriers to patient intake flow; makes recommendations and develops action plans to improve processes and systems
• Participates in daily bed management meetings when working in the CPP function of the transfer center (possibly virtual) and effectively communicates resources and issues to appropriate area of each facility

Knowledge and Skills

• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making
• Establish and maintain collaborative and effective working relationships
• Communicate effectively in oral, written, and electronic formats
• Manage multiple tasks simultaneously
• Obtain knowledge of state and national rules and regulations, including EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives
• Adhere to established policy and procedure and standards of care; escalates issues through the established chain of command in a timely manner
• Recommend process change if needed to create a more efficient customer centered process
• Attend staff meetings, complete annual educational requirements, and other specified learning activities on time
• Utilize other team members and their experience and background when applicable to ensure best plan of care for the patient

Education and Certifications

• Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred
• Minimum of 3 years’ related clinical experience in an acute care setting (ED or Critical Care preferred)
• RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)