RN Clinical & Operations Manager

Clinical Leadership

• Conduct initial client assessments and develop individualized service plans
• Perform supervisory visits to ensure quality of care, caregiver competency, client satisfaction, and regulatory compliance
• Train, mentor, and coach caregivers on care plans, dementia care, safety, infection prevention, and best practices
• Maintain accurate documentation and support ongoing quality assurance and continuous improvement initiatives

Operations Leadership

• Partner with the office team to support scheduling, staffing, and continuity of care
• Help resolve client and caregiver concerns with professionalism, empathy, and urgency
• Improve workflows, strengthen operational processes, and identify opportunities to enhance efficiency and service quality
• Participate in the agency's rotating leadership on-call schedule
• Collaborate with leadership on strategic initiatives that support agency growth and operational excellence

Community & Business Development

• Build and strengthen relationships with hospitals, rehabilitation centers, assisted living communities, hospice providers, home health agencies, physicians, case managers, and other referral partners
• Represent Touching Hearts at Home through networking events, educational in-services, and community outreach
• Partner with leadership to grow referrals while reinforcing our reputation for exceptional service, responsiveness, and compassionate care

Qualifications

• Active North Carolina Registered Nurse license in good standing
• Passion for serving older adults and supporting families
• Strong leadership, communication, and relationship-building skills
• Organized, proactive, and comfortable making independent decisions
• Experience in home care, hospice, geriatrics, case management, or community-based nursing preferred
• Interest in operations, business development, quality improvement, and organizational leadership
• A desire to grow with a mission-driven organization and help shape its future

Benefits

• Full-time leadership role with flexibility and autonomy
• Direct collaboration and mentorship from the Owner and Agency Director
• Opportunity to influence clinical quality, operations, and the future direction of the agency
• Meaningful relationships with clients, families, caregivers, and referral partners
• Leadership development with a path toward executive-level responsibility as the organization grows
• Competitive compensation, mileage reimbursement, paid training, holiday pay, referral bonuses, and ongoing professional development