RN Clinical Manager: Serious Illness Services

Job Summary

This is a full-time professional position. This position is a combination of direct clinical care, administrative tasks, employee supervision and education with broad responsibility for the day-to-day clinical, operational, and programmatic oversight of the GUIDE dementia care program.

Responsibilities

• Oversee daily clinical operations across the GUIDE dementia care program.
• Ensure plans of care align with patient goals and regulatory requirements.
• Provide direct nursing care including complex symptom assessment and advance care planning.
• Supervise RN Care Navigators and support GUIDE team members.
• Review, update, and create processes to enhance clinical operations and practices for ongoing quality improvement while also ensuring compliance with current Centers for Medicare and Medicaid Services (CMS) Conditions of Participation (CoPs).
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions, and scheduling; and counsel and conduct formal discipline of hospice and palliative team members.
• Plan, provide, supervise, and document in a timely and accurate manner medical and emotional support for geriatric patients and families significantly impacted by illness or loss across the continuum of care and in accordance with established policies and procedures, including during time of crisis, during admission to TL serious illness services, when functioning in direct care capacity, and during inpatient hospitalizations.

Requirements

• Registered Nurse (RN) with current NC license; BSN required.
• 3–5 years progressive clinical experience including CMS GUIDE or dementia care programs.
• Leadership experience including program management and team member oversight.

Environmental Factors

Requires intermittent travel within 10 county service area.

Note: The schedule for this role is Monday-Friday 8:30 am to 5:00 pm, weekends and holidays TBD.