Clinical Services Manager (RN)

About the role

The Clinical Services Manager (CSM) is a key leadership role within the Habitat Health PACE Center, responsible for overseeing the nursing and clinic teams to ensure high-quality, participant-centered care. Reporting to the Center Executive Director, the CSM oversees clinic operations and outcomes while providing guidance and support to RNs in their case management responsibilities and their work as members of the interdisciplinary team (IDT).

Responsibilities

• Provide clinical leadership and oversight to members of the Interdisciplinary Team (IDT) and clinic staff, ensuring high-quality, participant-centered care.
• Ensure clinical competency of direct reports through skills checks, coaching, mentoring, performance management, and ongoing professional development.
• Lead onboarding, training, and continuing education for nursing and clinic team members to maintain high standards of care and regulatory compliance.
• Maintain compliance with PACE, DHCS, and CMS regulations for audit readiness of the clinic, med room, and lab room; including audit preparation, monitoring areas of non-compliance, and implementing corrective action plans.
• Support clinic operations by addressing staffing needs, workflow issues, and operational barriers, escalating when appropriate.
• Perform direct clinical care as needed, including triage, emergency response, wound care, medication and vaccine administration, home care support, and participant education.
• Drive achievement of key performance indicators (KPIs) through effective planning, workflow optimization, participation in weekly tactical and monthly operating reviews, and provide support with quality initiatives for the Center.

Requirements

• Active and unrestricted Registered Nurse (RN) license in the state of practice.
• Three (3) to five (5) years of clinical leadership experience, with demonstrated ability to lead teams and drive performance across multiple workflows.
• Proven ability to supervise and develop clinical staff, including nurses, medical assistants, and frontline supervisors.
• Strong decision-making and prioritization skills, with experience implementing scalable processes in a fast-paced clinical environment.
• Advanced communication and relationship-building skills, with the ability to build trust, foster accountability, and collaborate effectively across interdisciplinary teams.
• Experience working with complex geriatric populations, including individuals with multiple chronic conditions, functional limitations, and behavioral health needs.
• Knowledge of clinical quality standards, regulatory requirements, and compliance expectations relevant to PACE or similar value-based care models.
• Certified in CPR/BLS.

Qualifications

• Aligns with our purpose and our values, and is excited about living those out in daily practice.
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Skills

• Leadership and management skills.
• Interdisciplinary collaboration and teamwork.
• Complex patient care coordination.
• Compliance with regulatory standards.
• Effective communication and interpersonal skills.

Benefits

At Habitat Health, we offer a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

Pay

The anticipated base salary range for this position is $123,000 - $145,000 and is bonus eligible. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

Schedule

Depending on Center census and structure, the CSM may also oversee additional members of the IDT.

Application Instructions

To apply, please visit our careers page at www.habitathealth.com/careers.