RN-Clinic Nurse Lead/Call Center - Support Services

About the role

The position is located at Avondale Business Center and operates on a Monday-Friday Day Shift schedule.

Responsibilities

• Train new individuals within their area of supervision for all required functions, work progress, and operations.
• Evaluate and assess competencies of supervised staff.
• Guide all staff and complete all activities described below.
• Provision and manage patient care in a clinical area for specific age and patient populations.
• Deliver care using the nursing process of assessment, planning, intervention, implementation, and evaluation.
• Accurately and efficiently triage telephone calls from patients, their caregivers, relatives, and other members of the healthcare team.
• Prioritize patients' health problems based on urgency.
• Provide education and advice to patients.
• Schedule appointments for patients.
• Made safe, effective clinical decisions under the direction of the patients' physician.

Requirements

• Education and Experience: Associate's degree in Nursing and two (2) years of related experience required. Work experience may not substitute for education requirement.
• Licenses, Certifications and Registrations: Currently licensed or eligible to be licensed as a Registered Nurse (RN) by the Alabama Board of Nursing required. Current Cardiopulmonary Respiration (CPR) certification required or must be obtained within thirty (30) days.

Qualifications

• Self-directed / Self-motivated
• Good communication and interpersonal skills
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Accept responsibility for the direction, control, and planning of one’s own work
• Work independently
• Recognize the rights and responsibilities of patient confidentiality
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Relate to others in a manner which creates a sense of teamwork and cooperation
• Communicate effectively with people from every socioeconomic, cultural and educational background
• Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment
• Perform effectively when confronted with emergency, critical, unusual or dangerous situations
• Demonstrate the quality work ethic of doing the right thing the right way
• Maintain a customer focus and strive to satisfy the customer's perceived need

Skills

• Self-directed / Self-motivated
• Good communication and interpersonal skills
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Accept responsibility for the direction, control, and planning of one’s own work
• Work independently
• Recognize the rights and responsibilities of patient confidentiality
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Relate to others in a manner which creates a sense of teamwork and cooperation
• Communicate effectively with people from every socioeconomic, cultural and educational background
• Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment
• Perform effectively when confronted with emergency, critical, unusual or dangerous situations
• Demonstrate the quality work ethic of doing the right thing the right way
• Maintain a customer focus and strive to satisfy the customer's perceived need

Benefits

• 100% tuition assistance
• Wellness initiatives
• Generous paid time off
• Paid parental leave
• Public Service Loan Forgiveness Program eligible employer
• Plus more benefits and perks provided by UAB Medicine