RN Clinic Manager

About the role

The Department of Family Medicine of the Keck School of Medicine of USC is seeking a dynamic RN Clinic Manager to lead the Nursing Team at USC Street Medicine’s Clinical Practice. Reporting to the Medical Director, the RN Clinic Manager will oversee nursing policy and procedures, quality improvement initiatives, hiring, onboarding, operations, and supervision of a team of nurses and support staff.

Responsibilities

• Directly or indirectly supervises assigned staff.
• Recruits, screens, hires, orients and trains staff.
• Evaluates employee performance and provides guidance and feedback to assigned staff.
• Counsels, disciplines and/or terminates employees, as required.
• Directs and coordinates activities of patient care programs.
• Establishes and implements operational policies, objectives, and major plans for the department.
• Develops and implements administrative policies and procedures.
• Ensures adherence to policies and procedures, provides interpretation as needed.
• Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental policies and procedures, and conformance with established patient care standards.
• Initiates appropriate action to correct or enhance patient care programs.
• Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care.
• Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed.
• Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning and policy-making for the department.
• Affirms staff educational needs and oversees the development of education programs.
• Promotes staff participation in educational opportunities and activities.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
• Coordinates security activities with Department of Public Safety.
• Promotes and maintains standards for security conscious awareness and behavior.
• Maintains knowledge of University's crime prevention and suppression programs and services.
• Ensures dissemination of security related information to staff.
• Provides direct nursing care part time, 2 days per week.

Requirements

• Minimum Education: Master's degree
• Minimum Experience: 5 years
• Preferred Education: Master's degree
• Preferred Experience: 7 years
• Minimum Field Of Expertise: California Board of Registered Nursing issued nursing license (RN) required. Basic Life Support (BLS) certification.
• Preferred Field Of Expertise: Master's in Public Health (MPH) or Masters in Healthcare Administration (MHA).
• Experience working with patients experiencing homelessness or other marginalized populations.

Qualifications

• Expert level knowledge of patient care practice and clinical expertise.
• Working knowledge of regulatory and accreditation agency requirements.

Benefits

Annual salary range for this position is $119,616 - $129,366.

Pay

The annual salary range for this position is $119,616 - $129,366.

Schedule

This is a full-time position, Monday-Friday, 8am-4pm on-site at the Los Angeles, CA office. Some after-hour and weekend work may be involved. It is not a hybrid or remote position.