RN Clinic Manager

About the role

The position serves as the Patient Relations Specialist, representing the interests of Veteran patients in all areas of the clinic and coordinating care with the Medical Center and stakeholders.

Responsibilities

• Manage the day-to-day activities of the clinic.
• Represent the interests of Veteran patients in all areas of the clinic and coordinate care with the Medical Center and stakeholders.
• Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.
• Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
• Ensure compliance with all contract performance measures.
• Ensure all staff are compliant with completing all encounter forms on the day of the patient’s visit, but no longer than 24 hours later.
• Demonstrate, understand and utilize appropriate methods in communication with staff, STGi, VAMC and all other subcontractors.
• Maintain universal precautions and infection control practices.
• Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
• Assist the CBOC staff to ensure all patient information on access/wait time documentation is complete and accurate.
• Assist the CBOC staff to ensure all patient information on electronic encounter documentation is complete and accurate.
• Participate in the ongoing Performance Improvement Program between STGi and the VAMC.
• Perform, under the Primary Care Provider's and STGi Program Manager’s supervision, administrative and clerical duties.

Requirements

• Exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Proven track record in advanced high level customer service and follow through.
• Positive, professional team player.
• Current RN state license preferred.
• Possess Basic Life Support (BLS from AHA or MTN).
• Knowledge of Microsoft Office Software and computer skills including experience with electronic medical records systems.
• Minimum of one (1) years’ experience as a clinic manager in a related area of patient care - I.e. Family Practice/Adult Practice/Women’s Health.
• Graduate of an accredited school of nursing and a graduate of an accredited program for RN from a National League for Nursing (NLN)-accredited school - Bachelor of Science in Nursing (BSN) OR Bachelor of Management in Healthcare administration preferred.

Qualifications

• Moderate physical activity.
• Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Responds to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Skills

• Exceptional diplomatic communication skills.
• Proven track record in advanced high level customer service.
• Positive, professional team player.
• Basic Life Support (BLS from AHA or MTN).
• Knowledge of Microsoft Office Software.
• Electronic medical records systems.

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Generous PTO policy

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule.