RN Clinic Administrator

About the role

Valor Healthcare is looking for a passionate RN Clinic Administrator to join their team at the Community Based Outpatient Clinic (CBOC) in Oswego. The position offers a competitive salary, excellent benefits, three weeks of PTO to start, and a weekday schedule.

Position Overview

As a RN Clinic Administrator with Valor, you will be responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.

Core Responsibilities

• Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director.
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Manage the clinic’s financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
• Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic’s catchment area. This includes participation in various outreach events.
• Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels and other relevant information.
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Director is kept informed of any significant issues.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.

Requirements

• Two years healthcare management experience required; government healthcare environment preferred.
• RN requirements (dependent on specific VA contract requirements): Baccalaureate degree, associate degree or diploma certificate in registered nursing, graduate degree preferred. Current license or certification as a registered nurse from the state in which the clinic is located. Minimum four years’ experience as a registered nurse.
• Excellent written and verbal communication skills are required, both in person and over the phone.
• Energetic and optimistic demeanor.
• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Proficient in computer applications such as Word and Excel.
• Strong organizational skills.
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
• Ability to resolve colleague, client and patient issues in an effective and timely manner.
• Current certification in Basic Life Support.
• This is considered a safety sensitive position.

Qualifications

• Accreditation Commission for Education in Nursing (ACEN)
• Commission on Collegiate Nursing Education (CCNE)

Salary

$92,560-$94,640