Clinic Administrator

Main RESPONSIBILITIES

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example.
• Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and implement staff meetings, demonstrating financial skills and managing Profit & Loss (P&L) to connect strategy with results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring staff, onboarding new associates, including providers, and ongoing development.
• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster collaboration and communication with colleagues, patients, and important partners.
• Help with administrative tasks such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling.

Clinical/Patient Management Commitment

• Create patient-centric environments and promote a culture of care and connection.
• Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in compliance with regulations.

Dyad Partnership

• Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff.
• Maintain regular communication to align on performance, strategies, and team management.
• Ensure unified decision-making and messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes.
• Manage clinic/market dynamics and engagement interdependently.
• Communicate incentive plans.
• Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout.

Required Qualifications

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Prominent interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.

Preferred Qualifications

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000+.