RN - Centralized Triage

About the role

The Centralized Nurse Triage - RN is responsible for performing successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols within the scope of practice and under the clinical guidance/supervision of the Medical Director/Physician. Reports to designated manager.

Responsibilities

• Performs successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols and within the scope of practice.
• Efficiently takes an accurate history, including pertinent medical history such as chronic medical conditions, current medication, past hospitalizations and surgeries, and medication allergies.
• Determines chief complaint and provides appropriate disposition; provides pertinent advice and education.
• Provides reassurance and direction to the caller.
• Provides appropriate teaching and reinforcement of home care advice.
• Completes necessary follow up as needed per policy.
• Follows laws, policies, and regulatory requirements governing healthcare services and practices.
• Performs other duties as assigned.

Requirements

• Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license.
• CPR Training required and/or must be obtained within 45 days of hire.
• Professional knowledge of nursing theory and practice at a level normally acquired through the completion of an accredited School of Nursing.
• One to two years of clinical experience required; medical office or ED experience preferred; pediatric experience preferred.
• Knowledge of telephone-based clinical assessment techniques and telephone triage protocols.
• Ability to effectively gather and exchange information in both oral and written communications to coordinate services and multiple schedules based on physician preferences and guidelines.
• Proficient computer and data entry skills required.
• Ability to utilize scheduling software (e.g., EPIC) and maintain updated schedules.
• Superior time management and organization skills.
• Basic computer knowledge, comfortable with different programs; private home office with adequate cable modem/broadband access required.
• Ability to work flexible shifts.
• Ability to travel.
• Submission and approval of Telecommuting request form required for designated telecommuting departments.
• Expected to work in a patient care environment with minimal exposure to environmental hazards such as excessive noise, dust, or extremes in temperatures; exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.