RN Ambulatory - Nurse Advice Call Center

Job Summary

The Remote Nurse Advice RN under the supervision of the Nurse Manager is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence-based protocols embedded in the EMR, and gives appropriate clinical advice. The Nurse schedules appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. This position is primarily remote.

Qualifications

• A graduate of an accredited school of nursing. BSN Preferred.
• MA RN Licensure required.
• Requires 2 years of current primary care telephone triage experience.
• Ability to speak a second language preferred.

Work Experience

Requires 2 years of current primary care telephone triage experience.

Linguistic Capabilities

Ability to speak a second language preferred.

Pay Range

$42.84 - $96.81 per hour

Location

Commerce Place

Category

Registered Nurse

Department

Nurse Advice Call Center

Job Type

Per Diem

Union Name

MNA Everett

Work Schedule

Variety of shifts

Length Of Shift(s) In Hours

8-10Hrs

Shift Details

Variety

Weekend Requirements

Yes

Holiday Requirements

Yes

On Call Requirements

No

Cambridge Health Alliance (CHA)

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Additional Information

CHA requires all employees to be vaccinated for COVID-19. Individuals may request exemption from the vaccine requirement for medical or religious reasons.

Equal Opportunity Employer

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourages or permits an offensive or hostile work environment.

About the Role

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Strategic Plan

CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.