RMG PRACTICE MANAGER - RMG ORTHOPEDICS (40 HRS/WK DAYS)

Essential Duties

Acts as a role model for staff in handling patient, physician and department relations and communicates appropriate issues to the Orthopedics/Neuroscience Director.

Provides daily supervision and oversight to clerical and clinical staff.

Provides leadership and direction for improving patient/customer experiences and clinical operations.

• Selects, trains/orients, and supervises departmental personnel.
• Responsible for work assignments and daily operations.
• Strives for outstanding customer service to all patients.
• Mentors and trains staff to provide superior customer services.
• Aid in on-boarding of new providers with credentialing dept and on-boarding coordinator.
• Encourage and promote teamwork among all departments and services within the facility.
• Ensures provisions of safe, high quality patient care by staff.
• Ensures that office space, supplies, equipment and assistance are provided and maintained appropriately for medical staff and patient care.
• Ensures all business functions are operative and that processes are effectively and efficiently in place.
• Conducts consistent staff meetings; seizes opportunities to foster communication, provide practice and organizational updates, share information, teach and continually challenge and develop staff.
• Reviews processes and makes recommendations for improvement.
• Creates goals for clinic operations and ensures these goals are aligned with organizational goals.
• Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.
• In conjunction with department director and where applicable, evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Work with Human Resources on employee issues.
• Envision and Foster Strategic growth of practice and service line.
• Works with Marketing Liaison for promotion and growth of practice.
• Manages front desk operations providing guidance and oversight for registration, scheduling, patient distribution, and cash collections.
• Performs functions related to the billing process including patient/physician billing matters, ICD-10 and CPT coding.
• Reviews and approves timekeeping information pertaining to payroll.
• Maintains appropriate health information standards.
• Maintains DNV and ISO 9001 compliance.
• Ensures physicians and staff adhere to HIPAA guidelines.
• Performs other duties and responsibilities as assigned.

Employee Health Requirements

• Exposure/Sensory Requirements: Exposure To Chemicals: NA Video Display Terminals: Average Blood and Body Fluids: Minimal exposure - to follow universal precautions. TB or Airborne Pathogens: Potential risk for exposure, however, the degree of exposure is to be determined on an individual basis. Sensory Requirements (speech, Vision, Smell, Hearing, Touch): Speech: Needed for communicating, interviewing and counseling patients, families, staff and community agencies. Vision: Needed to read memos and literature, and for interviewing and counseling.. Smell: NA Hearing: Needed for communicating, interviewing, and counseling. Touch: Needed for documentation. Activity/Lifting Requirements: Percentage of time during the normal workday the employee is required to: Sit: 70% Twist: 3% Stand: 10% Crawl: 0% Walk: 30% Kneel: 1% Lift: 1% Drive: 0% Squat: 1% Climb: 0% Bend: 1% Reach above shoulders: 1%
• Describe and explain the lifting and carrying requirements: May occasionally carry books, charts, or printed material to specified locations for program set up. Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 378 Twist: 0 Stand: 54 Crawl: 0 Walk: 162 Kneel: 5.4 Lift: 5.4 Drive: 0 Squat: 5.4 Climb: 0 Bend: 5.4 Reach above shoulders: 5.4 Repetitive Use Of Hands (Frequency Indicated): Simple grasp up to 10 lbs. Normal weight occasional Pushing & pulling Normal weight occasional Fine Manipulation: Writing, use of computer keyboard, telephone use, push patient in wheelchair. Repetitive use of foot or feet in operating machine control: None Environmental Factors &Special Hazards: Environmental Factors (Time Spent): Inside hours: 8 Outside hours : 0 Temperature: Normal Range Lighting: Average Noise levels: Average Humidity: Normal Range Atmosphere: Special Hazards: NA Protective Clothing Required: None

Pay Range

• USD $31.09 - USD $40.40 /Hr