RMA Technician

General Duties and Responsibilities

• Process customer returned material (RMAs), including inspection, functional testing, analysis, and documentation of findings.
• Inspect and test vendor return material for warranty or repair, documenting results and supporting vendor disposition decisions.
• Evaluate returned optical transceivers and electronic components to determine condition, visible defects, failure indicators, and compliance to applicable requirements.
• Create and maintain inspection reports, failure summaries, and supporting documentation (including photographs) in designated quality, ERP, or ticketing systems.
• Identify, document, and segregate nonconforming or suspect material; escalate issues to Quality or Engineering to support investigation and resolution.
• Communicate RMA findings and status to Quality, Engineering, Operations, Customer Support, Vendors, and other stakeholders as required.
• Perform incoming inspection and basic functional testing of optical transceivers and electronic components as required to support receiving and inventory disposition.
• Maintain calibrated inspection and test equipment and ensure proper use.
• Maintain a clean, safe, and organized work area in accordance with safety and quality standards.
• Support investigations into part discrepancies and assist with root cause data collection.
• Affirmatively participate in quality system activities, including ISO 9001 compliance, audits, training, and continuous improvement initiatives, and other duties as assigned.

Required Knowledge, Skills, and Abilities

• Experience with inspection and testing of optical and RF components.
• Experience using mechanical and electronic measuring and test equipment, including digital meters.
• Experience reading and interpreting drawings, specifications, and procedures.
• Excellent vision (may require corrective lenses).
• Excellent planning, analytical, and organizational skills.
• Strong PC systems and software application skills (Microsoft Excel, PowerPoint, Word, etc.).
• Ability to handle multiple concurrent tasks with various deadlines.
• Familiarity with ERP systems, JIRA ticket-tracking software, and ERP/MRP experience preferred.
• Maintains a clean, safe, and unobstructed work area.

Personal Traits and Characteristics

• Reliable, dependable, diligent.
• Highly organized with good time management skills.
• Task-oriented.
• Able to handle multiple concurrent tasks with various deadlines.
• Able to work under pressure and deadlines.
• Able to multi-task and prioritize.
• Effective communication skills.

Education and/or Experience

• Associate degree in electronics, engineering technology, or a related technical field, or equivalent hands-on experience.
• 2–4 years of experience in quality inspection, electronics testing, or RMA processing preferred.

Physical Job Requirements

• Working in a warehouse and quality inspection environment with moderate noise, occasional dust, chemical odors, and varying temperatures.
• Frequent standing, walking, and handling small optical and electronic components using fine motor skills and precision tools.
• Occasional lifting or moving materials up to 25 pounds, and up to 40 pounds with assistance.
• Repetitive hand movements for testing and computer work.
• The ability to sit or stand for extended periods and maintain a clean, safe, and organized workspace.

Environment

• Warehouse environment, occasionally hot or cold temperatures, moderate noise level, occasional dust, chemical odors.

Accommodation

• Candidates for the position should be able to perform essential job duties in the described work environment with or without accommodation.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.