RMA Supervisor

Job Responsibilities

• Supervise and coordinate day-to-day activities within the RMA Department, including receipt, inspection, repair, and return of customer products.
• Ensure timely and accurate processing of RMA requests, including proper documentation and tracking in internal systems.
• Provide leadership and guidance to RMA team members, including training, mentoring, and performance evaluation.
• Collaborate with repair, quality, and engineering teams to identify/resolve recurring product issues.
• Work with the supply chain team to ensure timely communication and resolution of RMA cases.
• Monitor key performance indicators (KPIs) for RMA operations such as turnaround time, accuracy, and customer satisfaction.
• Ensure compliance with company standards, warranty policies, and industry regulations.
• Maintain accurate inventory control for returned products, spare parts, and replacements.
• Enforce safety, organization, and cleanliness in the RMA work area.
• Support continuous improvement initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.

Qualifications

• Associate or Bachelor’s degree in Business, Operations Management, Electronics, or related technical field preferred; equivalent experience considered.
• 3–5 years of experience in RMA operations, repair services, or reverse logistics, with at least 1–2 years in a leadership or supervisory role.
• Strong understanding of RMA processes, warranty policies, and product return workflows.
• Familiarity with ERP or RMA management systems; SAP experience preferred.
• Strong organizational and communication skills.
• Detail-oriented with a structured approach to problem-solving.
• Able to collaborate effectively with cross-functional teams (repair, engineering, supply chain, and customer service).
• Must be able to sit or stand at workstations for extended periods, must be able to lift up to 50 lbs.

About FII USA, Inc., a Foxconn Technology Group Company

FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

Reasons you should work for us

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• We are committed to providing a workplace free of any discrimination or harassment.