RMA Shipping Clerk

About the role

This job incorporates the responsibilities of the Return Merchandise Authorization (RMA) Specialist. The position assists Technical Support shipping and receiving needs, prepares customer orders, and checks shipping orders against customer RMA orders. The RMA Specialist will be responsible for documenting most RMA transactions using Legrand process and internal systems (SAP).

Responsibilities

• Perform RMA receiving & inspections of products.
  • Accept and inspect returned products for damage, defects, or discrepancies.
  • Log details of the returned items into inventory management systems (SAP).
  • Coordinate repairs or replacements with relevant departments.
  • Ensure proper tracking of repair processes and follow-ups with Tech Support.
• Updating & maintaining Tech Support and Stock Levels:
  • Accurately track returned items and update inventory records.
  • Cook with the warehouse to quarantine or dispose of returned goods as appropriate.
• Communicating with Customers:
  • Maintain clear communication with team regarding the status of their RMA requests, return instructions, and shipment tracking information.
  • Shipping logistics for returned items, including preparing RMA shipments.
• Ensuring Compliance with Company Policies:
  • Adhere to company return policies, warranty terms, and RMA guidelines.
  • Ensure all returned items are processed following proper protocols to avoid financial or legal issues.

Qualifications

• Education: High School Diploma & College or Electrical Degree or equivalent combination of education and 5 years work experience in Electrical Industry.
• Experience: Demonstrated knowledge of AC/DC power circuitry. Demonstrated ability to use electronic equipment in basic troubleshooting.
• Skills: Experience with SAP or ERP Systems: Proficiency in using SAP or other Enterprise Resource Planning (ERP) systems for managing inventory, processing RMA orders, and tracking shipments is essential. Prior experience in SAP modules related to logistics would be beneficial. Knowledge of Shipping and Receiving Procedures: Familiarity with shipping, receiving, and return processes, including domestic and international shipping. Inventory Management Skills: Experience in handling inventory tracking, maintaining stock levels, and updating product status in inventory systems. Being able to ensure accurate records of returned and replacement products is critical. Attention to Detail and Documentation Skills: Ability to maintain proper documentation for returns, and ensure accuracy in paperwork such as shipping labels, packing slips, and invoices. Customer Service Skills: Experience in dealing with customers, providing clear instructions, and resolving disputes related to product returns or shipping. Strong verbal and written communication skills are essential for maintaining positive customer relationships.

Preferred Skills

• Problem-Solving Ability: The ability to assess returned items.
• Organizational Skills: Exceptional organizational skills are needed to handle multiple RMA requests, maintain accurate records, track shipments, and ensure timely processing.
• Time Management: The ability to manage time effectively, prioritize tasks, and meet deadlines is critical in a fast-paced environment with strict shipping timelines and customer expectations.
• Adaptability: Flexibility to handle evolving processes, new software tools like SAP upgrades, and changes in RMA or shipping protocols. The ability to learn and adapt quickly to new procedures and systems is key.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ). For more information, visit www.legrandgroup.com/en.

About Legrand North And Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.

About Legrand’s Data Center Power And Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer