RMA Electrical Technician

About the role

The RMA Electronics Technician position at Banner Engineering involves diagnosing and repairing sensors returned on RMAs, updating firmware and hardware, performing routine servicing and inspection, and assisting with the RMA process.

Responsibilities

• Inspects finished goods returned on new product RMAs and upgrades hardware/firmware to get items ready to return to stock
• Diagnoses and repairs complex electronic problems for sensors returned on RMAs
• Uses a combination of electronic schematics and Engineering resources to discover the root cause of failures in electronic circuits
• Uses well rounded knowledge in the use of multimeters, oscilloscopes, and function generators to document problems on sensors that are returned on RMA
• Uses multiple software programs to aid in the analysis of sensor operation and repair
• Performs special functional tests to ensure returned products are operating to specification
• Communicates with the Customer Service Team to get complete information on why a sensor was returned on an RMA to ensure that it’s fixed right the first time
• Writes Failure Analysis Reports for the Engineering Teams
• Aids the RMA coordinator with checking in new RMAs, issuing credit, and shipping items back to customers

Requirements

• Associate’s Degree in Electronics or Engineering related field
• Significant technical experience in a quality role that involved failure analysis
• Good knowledge of the operation of basic electronic components; such as diodes, transistors, FETs, resistors, capacitors, inductors, transformers, and ICs
• Good knowledge of how to operate basic electronic testing devices; such as multimeters, oscilloscopes, function generators, and power supplies
• General proficiency with Microsoft Word and Excel
• Strong attention to detail and strong analytical skills
• Excellent written and verbal communication skills

Qualifications

• Significant technical experience in a quality role that involved failure analysis
• Good knowledge of the operation of basic electronic components; such as diodes, transistors, FETs, resistors, capacitors, inductors, transformers, and ICs
• Good knowledge of how to operate basic electronic testing devices; such as multimeters, oscilloscopes, function generators, and power supplies
• General proficiency with Microsoft Word and Excel
• Strong attention to detail and strong analytical skills
• Excellent written and verbal communication skills

Skills

• Interpreting blueprints, drawings, and schematics
• Operating electronic testing devices
• Using multiple software programs
• Writing Failure Analysis Reports
• Communicating with the Customer Service Team

Benefits

• 401(k) with match
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance

Pay

Base Pay Range: $22.21 - $30.54

Schedule

This position is classified as Non-Exempt according to the FLSA (Fair Labor Standards Act).