RMA Data Entry Analyst

RMA Data Entry Analyst

Department: Operations

Primary Location: Remote/Personal Residency

Reports To: Account Manager

Employment Type: Full Time

Schedule: Monday – Friday, 8am – 5pm, EST

Salary Range: $30,000 to $40,000 annually (Compensation is based on experience, skill set, and education.)

• Benefits: Company offers health insurance with Health Savings Account (HSA) & Flexible Spending Account (FSA), vision, dental & supplemental insurance plans, along with company paid STD, LTD, Life Insurance/AD&D, Employee Assistance Program (EAP) and Employee Perks Program; 401K plan with company match.

About the Role

Plays a key role in supporting Vigilant’s Operations team by accurately entering, reviewing, and maintaining RMA and import-related data. This position ensures that shipment documentation, return information, and client records are processed with precision, timeliness, and compliance.

Responsibilities

• RMA Data Entry — Enter, update, and maintain RMA data across internal systems and Excel-based logs.
• Import Document Review — Review import documents for accuracy, completeness, and compliance; identify discrepancies or red flags.
• Shared Inbox Management — Organize, categorize, search, and respond to emails related to active shipments and RMA activity.
• Excel Log Maintenance — Work within complex Excel logs containing filters, formulas, and conditional formatting.
• Shipment Coordination — Support tracking of active shipments and ensure timely movement of required documentation.
• Cross-Functional Collaboration — Communicate effectively with Vigilant staff, partners, and clients to resolve issues and maintain workflow continuity.
• Quality & Compliance — Ensure all data entry and documentation meet internal standards and client requirements.
• Proactive Issue Resolution — Identify potential problems early and pursue solutions aligned with company values.

Requirements

• Bachelor’s Degree preferred in Business or related field.
• Data entry or administrative experience preferred.
• Familiarity with invoices and general U.S. customs clearance processes helpful.
• Experience reviewing import documents and identifying discrepancies.
• Proficiency with Microsoft Office products including, but not limited to Outlook, Excel, Word, and SharePoint.
• Ability to work within complex Excel logs (filters, formulas, conditional formatting).
• Comfortable working in a shared inbox environment (sorting, categorizing, moving emails).
• Strong attention to detail skills.
• Ability to work independently with minimal supervision and collaboratively with teams.
• Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
• Able to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
• Able to work effectively with teams of staff from Vigilant, partners, and clients.