RMA Coordinator I

About the role

IEM is dedicated to delivering world-class solutions for complex power needs. The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts in accordance with company procedures.

Responsibilities

• Process parts returns from Field Service locations while ensuring required documentation is present and complete.
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.
• Track incoming RMA transactions to maintain accountability and traceability of returned materials.
• Ensure RMA processing timelines align with Product Services operational goals and service standards.
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project.
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
• Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment.
• Experience using ERP or inventory management systems to process and track material transactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

Skills

• RMA Processing & Material Tracking: Manages returned material transactions to ensure proper documentation, traceability, and processing through final disposition.
• Inventory & Documentation Accuracy: Maintains accurate records and ensures required documentation accompanies returned materials.
• Cross-Functional Coordination: Collaborates with Field Service, Quality, Warehouse, Accounting, and transportation providers to process RMA transactions.
• Attention to Detail: Ensures returned materials are correctly documented and processed according to company procedures.
• Problem Solving: Works with internal teams to resolve documentation issues, incorrect returns, or missing information.
• Organization & Time Management: Manages multiple RMA transactions while maintaining processing timelines and accountability.
• Communication: Maintains clear communication with internal teams regarding the status and disposition of returned materials.

Physical/Mental/Environmental

Physical Demands: Activities: Sitting – 60% Walking/Standing – 40% Lifting: Must be able to lift up to 50lbs. Vision: Long periods of close work on a computer screen. Travel: Travel (up to 10%) to IEM regional offices, warehouse locations, or vendor sites.

Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail.

Environment: Climate-controlled office space and warehouse environments; exposure to non-climate-controlled areas may occur during inventory activities.

Benefits

We offer a comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers