RMA Coordinator

About the role

Supermicro is headquartered in San Jose, CA, and is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator will work closely with all related departments to meet customer requests on a daily basis, following work instructions to ensure correct assignment execution and adherence to tight schedules.

Responsibilities

• Handling defective parts and dealing with vendors for RMA process
• Packaging and shipping coordination of incoming and outgoing power supplies
• Focusing on power supplies and related products for vendor return
• Physical inventory transfer within departments and inventory management
• Cooking incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent cases
• Handling the day-to-day RMA Receiving activities
• Managing timely processing of RMAs to meet Service Agreements
• Maintaining daily productivity / workflow reports and open issues
• Aiding Customer Service with RMA Authorization processing as needed
• Working closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Reviewing current processes on a regular basis and implementing new processes as required

Requirements

• Minimum of AA degree or equivalent working experience preferred
• At least 3 years’ experience in electronics or computer industry as RMA coordinator preferred
• Excellent in written, interpersonal communications and organization skills
• Detail oriented and good time management
• Multi-tasking with effective decision making
• Independent person and also a strong team player
• Proficient with MS office

Qualifications

The position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Benefits

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Schedule

The position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Pay

$23.00/hr - $28.00/hr