RMA Coordinator

About the role

Supermicro is headquartered in San Jose, CA, and is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator will work closely with all related departments to meet customer requests on a daily basis, following work instructions to ensure accurate and timely assignments.

Responsibilities

• Handling defective parts and dealing with vendors for RMA process
• Packaging and shipping coordination of incoming and outgoing power supplies
• Focusing on power supplies and related products for vendor return
• Physical inventory transfer within departments and inventory management
• Cooking incoming and outgoing parts, and working to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working closely with vendors for special parts request, FAR and feedback for urgent cases
• Handling the day-to-day RMA Receiving activities
• Managing timely processing of RMAs to meet Service Agreements
• Maintaining daily productivity / workflow reports and open issues
• Aiding Customer Service with RMA Authorization processing as needed
• Working closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Reviewing current processes on a regular basis and implementing new processes as required

Requirements

• Minimum of AA degree or equivalent working experience preferred
• At least 3 years’ experience in electronics or computer industry as RMA coordinator preferred
• Excellent in written, interpersonal communications and organization skills
• Detail oriented and good time management
• Multi-tasking with effective decision making
• Independent person and also a strong team player
• Proficient with MS office

Qualifications

• Regular in-office attendance required due to the nature of the role

Benefits

The salary range for this position is $23.00/hr - $28.00/hr, with the actual salary depending on various factors including location, level, education, training, specific skills, years of experience, and comparison to other employees in the role. A comprehensive benefits package is provided, along with potential opportunities for bonuses and equity awards.