RMA Coordinator

Job Responsibilities

• Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products
• Track and monitor unit movement across receiving, repair, testing, and shipping locations
• Ensure timely processing of RMAs per company policies, SOPs, and customer requirements
• Assign tasks and monitor progress of RMA Technicians to support operational efficiency
• Provide clear work instructions, support onboarding, and ensure adherence to standards
• Act as primary point of contact for RMA-related communication between customers, vendors, and internal stakeholders
• Cook up with Warehouse, Quality, Engineering, IT, and Operations to resolve product flow issues
• Maintain accurate RMA records including product information, failure details, and dispositions
• Prepare weekly/monthly reports on KPIs, throughput data, scrap trends, and repair cycle time
• Conduct liability assessments to determine customer vs. vendor accountability
• Identify workflow challenges and propose process improvements
• Support Lean, Six Sigma, and continuous improvement activities in the RMA workflow
• Ensure safety, quality, and compliance standards are met

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field preferred
• 1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination
• Strong organizational and problem-solving skills with excellent attention to detail
• Proficiency in ERP/MES/CIMS systems, SAP, and reporting tools (Excel, Power BI, etc.)
• Excellent written and verbal communication skills
• Knowledge of Lean Six Sigma or continuous improvement methodologies is a plus

About FII USA, Inc., a Foxconn Technology Group Company

FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.