Risk Solutions Service Manager (NY, NJ, PA)

About the role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role.

Responsibilities

• Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
• Develops and executes service plans focused on loss and exposure reduction.
• Aids regional underwriting in new business development, account improvement and retention through stewardship.
• Possesses strong knowledge of policy holder services and acts as a regional resource for staff and underwriter training on these services.
• Collaborates among geographic regions on service assignments.
• Aids the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.

Requirements

• Bachelor’s Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred.
• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• ARM and/or CFPS preferred.
• Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers.
• Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes.
• Demonstrates flexibility in applying different approaches to changing work demands.

Qualifications

• None specified.

Skills

• Service management
• Technical support
• Account management
• Stewardship
• Training
• Collaboration
• Time management

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance401K with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)

Pay

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards.

Schedule

This is a Full-time, Exempt role.