Risk Operations Specialist

Top Reasons to Apply

• Play a meaningful role in protecting customers, funds movement, and platform integrity through hands-on payment risk operations
• Gain experience across customer verification, fraud detection, payment review, reconciliations, and regulatory support
• Work closely with cross-functional partners to help resolve payment issues and support a reliable customer experience
• Identify process gaps, spot risk trends, and contribute to improvements that strengthen controls and operations
• Have the opportunity to identify process gaps, spot risk trends, and contribute to improvements that strengthen controls and operations

What You’ll Do

• Review and certify payments for new customers, ensuring KYC requirements are met
• Create, maintain, and reconcile the Payment Tracker as needed
• Apply payment policies and operational procedures consistently across all payment processing activities
• Investigate invoice discrepancies, past-due invoices, and refund requests with a focus on accuracy, timeliness, and customer experience
• Conduct customer outreach as needed to support payment verification and authorization
• Serve as a key interface with the Care Team and other cross-functional partners for payment-related activities and issue resolution
• Support regulatory and compliance-related workflows, including sanctions screening, reporting support, and dispute-related processes

What You’ll Bring

• 2+ years related experience in payments, fraud, financial services, trust & safety, back-office operations, compliance, KYC, or risk operations
• Demonstrated ability to investigate complex payment issues, identify root causes, and improve processes in high-risk or high-ambiguity environments
• Strong judgment, professional ethics, and attention to detail, with the ability to complete work promptly and accurately
• Strong written and verbal communication skills, with the ability to partner effectively across teams and handle sensitive matters with clarity and professionalism
• A high degree of diplomacy, motivation, and tact while carrying out responsibilities

How We Work

• We balance creativity and innovation on a foundation of in-person collaboration
• For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together
• This is a hybrid role based in our Scottsdale office 3 days per week

How We Reward You

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location