Risk Operations Specialist

About the role

The Risk & Compliance Team at Melio is seeking a proactive and collaborative individual to join our dynamic team. This role will handle frontline fraud decisioning, manage escalations related to Risk decisioning, and contribute to various projects.

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives

Qualifications

• 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
• 1+ years experience working with ZenDesk
• Able to work between 9AM through 6PM EST, Monday through Friday
• Able to come to the office 3x a week for team collaboration
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player
• Bonus Points: Experience working on a global team

Benefits

• Competitive compensation packages including annual base salary range of $80,000 - $90,000
• Medical, dental, vision: Highly competitive and selected plans with 100% coverage, FSA and HSA
• 401K matching and stock options
• Time Off: Competitive vacation time, sick days, holidays, parental leave and wedding days
• Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions
• Growth and development: Workshops, mentorship programs, and team building activities