Risk Operations Specialist

A day in the life and how you’ll make an impact

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives

Qualifications

• 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
• 1+ years experience working with ZenDesk
• Available to work between 10AM through 7PM MST, Monday through Friday
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player
• Bonus Points: Experience working on a global team

About The Team

Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio's platform and users from fraudulent, abusive and prohibited activity. We work cross functionally, with nearly every function in the company, to ensure we are seeing the correct information to make the right decisions. Our main objectives ensuring our money movement is in line with relevant regulatory obligations and keeping our users safe. Our teams play a critical role in maintaining Melio's reputation, financial stability, and operational continuity.

About Melio USA

• Competitive compensation packages
• Medical, dental, vision: Highly competitive and selected plans with 100% coverage, FSA and HSA
• 401K matching and stock options
• Time Off: Competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it
• Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities

Job Details

• Location: Remote (Must be location in Denver, CO)
• Annual Base Salary Range: $75,000 - $85,000
• Benefits: Medical, dental, vision, 401K matching, stock options, time off, remote work, wellness programs, growth and development opportunities