Risk Manager

Arrive Logistics is seeking a proactive, collaborative, and detail-oriented Risk Manager to protect operations against carrier fraud, strategic cargo theft, and operational risk. In this role, you will bridge the Risk department and Carrier Sales teams, building strong internal relationships, evangelizing risk best practices, and educating sales teams on the importance of risk protocols.

Responsibilities

• Operational Team Leadership: Lead, mentor, and develop the operational risk team. Manage daily workflows, set clear performance expectations, and foster a high-performing culture focused on continuous improvement and vigilant risk management.
• Risk Mitigation & Process Optimization: Design, implement, and continuously refine robust risk mitigation processes. Audit existing workflows to close security loopholes, standardize risk assessment procedures, and ensure scalability.
• Internal Relationship Building & Education: Act as the primary Risk liaison to the Sales organization. Build trusting relationships with sales leadership and reps to foster a culture of shared security. Educate and coach sales teams on the "why" behind risk protocols.
• Ticket & Case KPI Management: Own intake, triage, and resolution metrics for internal risk tickets. Manage KPIs around response times, resolution accuracy, and ticket volume to balance speed and security.
• Advanced Theft & Fraud Prevention: Lead the implementation and monitoring of cutting-edge practices to identify and block fraudulent motor carriers, strategic theft actors, and fictitious pickups. Proactively analyze data to predict and neutralize vulnerabilities.
• Stolen Freight Recovery Execution: Act decisively in the event of a theft or hostage load. Coordinate recovery efforts by partnering with law enforcement and industry cargo task forces.
• High-Value, High-Risk (HVHR) Oversight: Oversee Arrive’s HVHR program. Ensure strict adherence to carrier vetting protocols, define permissible commodities, verify high-level insurance requirements, and audit compliance.
• Cross-Functional Collaboration: Partner closely with Operations, Compliance, Legal, and Finance to integrate risk management into daily workflows.

Requirements

• Bachelor's degree or equivalent from an accredited educational institution.
• Minimum of 6 years of experience in supply chain risk management, with exposure to fraud and theft prevention within the transportation or logistics industry.
• Prior experience in law enforcement or established relationships with the law enforcement community is a plus.
• Prior experience working within a freight brokerage environment is beneficial.
• Solid understanding of freight and transportation industry fundamentals and knowledge of supply chain security best practices.
• Strong moral and ethical compass, demonstrating integrity and trustworthiness.
• Excellent interpersonal skills and the ability to interact effectively with individuals at various levels within and outside the organization.
• Proven ability to work independently and take initiative.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills, with the ability to articulate information clearly and concisely.
• Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Ability to make sound decisions and exercise good judgment.
• Strong attention to detail and organizational skills.

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups for learning and relationship-building.
• Office-wide engagement activities, team events, and happy hours.
• Casual dress code.
• Office located in downtown Chicago, IL.
• Access to LifeStart gym with Peloton bikes, top-of-the-line equipment, and personal training options.
• Free counseling sessions through the Employee Assistance Program.
• Paid holidays, vacation time, and wellness days.
• 100% paid parental leave for new parents.
• Referral Program with compensation for successful hires.
• Relocation assistance for non-local candidates.