Risk Management Coordinator

Essential Functions

• Claims Processing & Monitoring
  • Receive, log, and report new claims (property, general liability, auto/fleet, workers' compensation, crime, and cyber) to the appropriate carriers, brokers, and third-party administrators in a timely manner.
  • Establish and maintain organized digital and physical claim files, ensuring all documentation, correspondence, and reporting deadlines are current and complete.
  • Coordinate with property managers, site staff, and legal to collect required claim materials, including incident reports, photographs, repair estimates, police reports, and loss runs.
  • Maintain a claims summary dashboard reporting status, reserves, and progress to the Analysts.
  • Draft and route routine claim correspondence and follow-up communications with carriers, adjusters, and internal stakeholders.
• Policy Renewals & Insurance Administration
  • Prepare for policy renewals by gathering and organizing underwriting data, updating property schedules and statements of values (SOVs), and compiling exposure information.
  • Help assemble renewal applications, supplemental questionnaires, and data submissions for brokers and carriers.
  • Track and update insurance logs, schedules, and master property lists to ensure accuracy across the portfolio.
  • Monitor policy expiration and renewal deadlines, proactively flagging upcoming dates so renewals begin on schedule.
  • Absorb and process insurance-related payments for follow-up.
• General Administrative Support
  • Perform accurate data entry and maintain departmental databases, spreadsheets, and tracking tools (heavy use of Microsoft Excel and Outlook).
  • Prepare documents, reports, and correspondence on behalf of the Analysts.
  • Schedule meetings and claim reviews, prepare agendas, take and distribute minutes, and arrange logistics for internal and external stakeholders.
  • Compile loss runs, claims reports, and other periodic reporting for management and external partners.
  • Answer and direct phone calls and emails, respond to routine inquiries, and serve as a professional point of contact for the department.
  • Filing & records management: Organize and maintain both digital and physical files in accordance with company standards.

Essential Knowledge, Skills and Abilities

• High school diploma or equivalent.
• An associate's degree in business, insurance, risk management, or a related field is preferred.
• Two or more years of administrative, insurance, or claims-support experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Excellent organizational skills with a high degree of accuracy and attention to detail.

On-Site Position Details

Based in the Columbia, Missouri office; standard business hours. Primarily office-based work involving prolonged periods at a computer workstation. Occasional lifting of files or office materials up to 15 pounds.