Risk Management Analyst

Key Responsibilities

• Own the full lifecycle of workers' compensation and general liability claims — intake, documentation, tracking, and resolution.
• Monitor reserves, analyze trends, and deliver reporting that drives real risk reduction.
• Primary liaison between TPAs, carriers, brokers, legal counsel, and field leadership — keeping investigations moving and representing the organization at depositions when needed.
• Review incident reports, ensure OSHA and insurer deadlines are met, and partner with Operations and People Experience to close information gaps and drive corrective actions.
• Support return-to-work outcomes through restricted duty coordination and documentation follow-up alongside People Support and Accommodations teams.
• Connect claim data to surface recurring trends and bring forward recommendations that reduce workplace injuries and operational risk over time.

Qualifications

• 5+ years in workers' compensation, general liability, claims administration, or risk management — with hands-on knowledge of OSHA reporting and insurance claims processes.
• Comfortable working across TPAs, carriers, brokers, legal counsel, and medical providers, and know how to handle sensitive information with discretion.
• Strong analytical and organizational skills are a must, along with proficiency in Microsoft Office and experience with claims management, incident tracking, or case management systems.
• Preferred background in hospitality, restaurant, retail, or multi-unit operations, plus experience supporting return-to-work or workplace injury management programs.
• A degree in Risk Management, Business Administration, HR, or a related field is a plus, as is an insurance or risk certification such as AIC, ARM, or CPCU.

Additional Requirements

• Ability to remain stationary for extended periods while working at a computer.
• Strong written and verbal communication with internal and external stakeholders.
• A high attention to detail when reviewing documentation and analyzing data.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient with standard office equipment and claims management systems.
• Occasional travel to restaurant or support center locations.