Risk Management Analyst

General Summary

The Risk Management Analyst provides professional, technical, and analytical support for the City’s self-insured property and liability program. This position manages day-to-day claims administration in coordination with the City’s Third-Party Administrator (TPA), ensures accurate financial and MUNIS accounting of all claim activity, supports excess carrier reporting, and delivers timely analysis that informs risk reduction and financial planning.

Examples of Duties

• Serve as the primary liaison with the City’s TPA for all property, auto liability, general liability, and subrogation claims.
• Review new claims to ensure timely intake, complete documentation, and accurate coverage determination.
• Monitor claims for reserve adequacy, adjuster activity, settlement recommendations, and timely follow-up.
• Conduct regular claim review meetings with adjusters and escalate significant claims to the Risk Manager.
• Support excess carrier notification, reporting, and documentation for potential high-exposure losses.
• Maintain a claim tracking system that captures critical dates, reserves, payments, and status updates.

Financial & MUNIS Responsibilities

• Ensure accurate and timely claims data input and updates into MUNIS risk management module.
• Perform monthly reconciliation between TPA loss runs and MUNIS disbursements, ensuring accuracy and compliance.
• Enter or validate claim payments, reserve adjustments, and journal entries in coordination with Finance to reconcile deductible billing and processing.
• Aid in annual actuarial data preparation and year-end claim liability estimates.
• Track department-level claim costs and support internal chargeback processes.
• Develop and refine dashboards, reconciliation tools, and reporting templates.

Analytics & Reporting

• Produce monthly, quarterly, and annual claim reports analyzing trends, cost drivers, frequency/severity patterns, and department comparisons.
• Monitor emerging risks, identify repeat loss causes, and provide insights to support prevention strategies.
• Assist with citywide safety initiatives by supplying data to guide training and risk reduction priorities.

Process Improvement & Compliance

• Develop and maintain standard operating procedures for the full claim lifecycle, including intake, documentation, reserve management, settlement authority, excess reporting, and closeout.
• Maintain an audit-ready documentation environment, ensuring all claim records, financial transactions, and communications are complete and compliant.
• Recommend improvements to TPA performance, departmental reporting practices, and internal workflows.
• Support internal controls related to claim payments, evidence handling, and financial accuracy.

Typical Qualifications

• Bachelor’s degree in Risk Management, Public Administration, Business, Finance, or a related field; or equivalent experience.
• Experience in claims administration, risk management, insurance adjusting, or a related field preferred.
• Familiarity with TPA systems, insurance principles, liability evaluation, and claims documentation.
• Strong analytical and data management skills, including proficiency with Excel and reporting tools.
• Proficiency with MUNIS ERP system (prior experience preferred).
• Strong written and verbal communication skills.

Position Impact

This position plays a critical role in establishing a reliable, transparent, and financially sound self-insured program. The Risk Management Analyst directly contributes to:

• Reducing claims cost through active oversight and early intervention.
• Ensuring financial integrity of claim payments and reserves.
• Improving risk awareness across city departments by building a culture of accountability, where data accuracy is prioritized over speed to ensure long-term sustainability.
• Enhancing operational and fiscal sustainability of the City’s risk management program.

Supplemental Information

Minimum Qualifications:

• Bachelor’s degree in Risk Management, Public Administration, Business, Finance, or a related field; or equivalent experience.
• Experience in claims administration, risk management, insurance adjusting, or a related field preferred.
• Familiarity with TPA systems, insurance principles, liability evaluation, and claims documentation.
• Strong analytical and data management skills, including proficiency with Excel and reporting tools.
• Proficiency with MUNIS ERP system (prior experience preferred).
• Strong written and verbal communication skills.

Benefits:

• Health Insurance: Health insurance benefits become active on the 31st day of employment. Health benefits include major medical, dental, and vision. There are two High-Deductible Health Plan options with HSA to help you manage medical costs and save for future care tax free.
• Retirement: Retirement plans are Defined Contribution (401a), and Deferred Compensation (457b). The 401a (City makes a 4% contribution beginning on first pay period after hire date) 457b (Employee contributions only) If an employee contributes at least 4% into the 457b, which is voluntary, the City will make an additional 6% contribution into the 401a, totaling 10% into the employee’s 401a. Each contribution is a percentage of the employee’s earnings for that pay period.
• Short-Term Disability: The City provides short-term disability, long-term disability, accidental death & dismemberment (AD&D), and life insurance that pays two times the employee’s annual salary. Employees can opt into supplemental life insurance for self, spouse, and children and pay the premium.
• Personal Time Off: Employees earn PTO in lieu of individual vacation and sick leave; PTO is earned as follows: First year of service – 3.692 hours per pay period (Department Directors accrue PTO hours at a rate of 5.538 from first day and moving forward until after ten years of service). 1-5 years of service – 5.538 hours per pay period 5-10 years of service – 7.384 hours per pay period 10-15 years of service – 9.230 hours per pay period Over 15 years of service – 11.076 hours per pay period Salaried employees are given 40 hours of Comp Vacation on January 1st of each year, that must be used by December 31st of that same year.
• Pay Interval: Employees are paid on a bi-weekly basis; pay periods begin on Sunday and payday is every other Thursday.
• Tuition Reimbursement: Tuition Reimbursement towards associate’s, bachelor’s or master’s degrees, available to all full-time employees after one year of employment. (exclusions apply)