Risk Management Administrator

About the role

The Risk Management Administrator supports Dave & Buster’s Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters.

Responsibilities

• Manage intake and reporting of incidents and claims in the risk management information system.
• Request, review, and prepare wage records and statements for submission to third-party administrators.
• Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details.
• Support initial outreach to guests following incidents when needed.
• Collaborate with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time.
• Communicate with insurance carriers and claims administrators regarding workers’ compensation, general liability, automobile, and property claims.
• Cover preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices.
• Provide friendly, professional support to team members, managers, and guests via phone and email.
• Work directly with injured employees to maintain goodwill and support return-to-work efforts.
• Aid in pre-litigation efforts by compiling and preparing relevant claim documentation.
• Handle sensitive or confrontational situations with professionalism and discretion.
• Maintain and track property damage reports and settlement details.
• Prepare and update monthly and quarterly reports, primarily in Excel.
• Process invoices related to premiums, deductibles, special funding, and programs with accuracy.
• Cover Certificates of Insurance requests.
• Support the broader Risk Management & Security team with additional tasks and projects as needed.

Requirements

• Strong organizational skills, attention to detail, and ability to follow through on multiple priorities.
• Excellent written and verbal communication skills; comfortable handling phone and email inquiries.
• Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners.
• Ability to review and interpret claims data, legal documents, and spreadsheets.
• Proficiency in Microsoft Excel; comfortable working with large sets of data.
• Sound judgment, discretion, and commitment to confidentiality.

Qualifications

• High school diploma or equivalent.
• Experience in claims administration or a related field preferred.
• Knowledge of workers' compensation, general liability, automobile, and property claims.
• Experience with Microsoft Excel and other data management software.

Skills

• Claims administration
• Communication
• Interpersonal skills
• Data interpretation
• Microsoft Excel proficiency

Benefits

• Exclusive discounts on food and games at Dave & Buster's.
• Paid Time Off (PTO) that increases with tenure.
• 10 Company Holidays (including your birthday) & 2 Floating Holidays per year.
• Livongo, SurgeryPlus, and Telehealth benefits.
• 401(k) with company match following 6 months of employment.
• Buster’s Legacy Fund (Support Team Members during difficult times).
• Employee Assistance Program (EAP) offerings.
• Workout facility on-site.
• Employee Power Card | Free Video Games.

Pay

$50,940 - $67,920 annually.

Schedule

Full-time position.