Risk & Insurance Coordinator

Responsibilities

• Receive, review, issue, track, and maintain Certificates of Insurance and related evidence-of-coverage requests.
• Coordinate certificate requirements, additional insured requests, endorsements, and supporting documentation with brokers, insurers, contract owners, and external parties.
• Maintain organized records of policies, endorsements, binders, invoices, schedules, certificates, and other insurance documents.
• Support insurance renewals by gathering exposure data, applications, statements of values, vehicle schedules, loss information, and other underwriting materials.
• Assist with insurance invoices, premium allocations, payment coordination, and reconciliation of policy-related records.
• Respond to routine insurance questions and route coverage, claims, contractual, or technical matters to the appropriate team member.
• Support Claims, Risk, Legal, Finance, Real Estate, Operations, Fleet, Facilities, and other teams with documentation, reporting, data requests, and administrative needs.
• Maintain accurate information in insurance, contract, document-management, and risk systems and help improve workflows and data quality.
• Prepare routine reports, presentations, and status updates for insurance and risk initiatives.

Requirements

• Associate degree or equivalent combination of education and experience; bachelor's degree preferred.
• 2+ years of experience in insurance, risk management, brokerage, legal administration, finance, contract administration, or a related field.
• Strong organization, customer service, written communication, and attention to detail.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.
• Ability to manage multiple priorities and confidential information in a fast-paced environment.

Qualifications

• Experience handling Certificates of Insurance, endorsements, insurance policies, or renewal documentation.
• Experience in retail, convenience stores, transportation, real estate, or another multi-location organization.
• Experience with Riskonnect, ServiceNow, or a similar risk or document-management system.
• ARM, CISR, AINS, or a comparable insurance designation.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor.
• Hear and speak via telephone.
• Reach forward and/or overhead.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.