Risk Analyst-ServiceMac

About the role

ServiceMac is a new sub-servicing entity within the mortgage servicing industry. We aim to provide superior technology, products, and services for mortgage and real estate industries, supported by personalized service and support. Our inclusive culture has earned us recognition as one of the Fortune 100 Best Companies to Work For® for eleven consecutive years.

Responsibilities

• Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk, and remediate operational and regulatory vulnerabilities.
• Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity.
• Performs analyses to determine the root cause of process gaps.
• Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.
• Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts to provide detail and context for existing processes, and to support or drive improvements and mitigate risks.

Requirements

• Bachelor’s degree in business, accounting, or finance.
• 4-7 years of experience in the financial services industry, preferably in mortgage loan servicing.
• Mortgage servicing or mortgage lending experience preferred.
• Working knowledge of operational and regulatory risk controls, concepts, and practices.
• Ability to plan, organize, and execute risk mitigation and process improvement initiatives.
• Strong client service skills, organizational, and analytical skills.
• Attention to detail, strong written and verbal communication skills, and strong interpersonal skills.
• Self-motivated, able to manage multiple tasks, and respond quickly to emergent problems.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Qualifications

• Experience in reviewing, analyzing, and reporting on risk, quality, service, and controls.
• Knowledge of operational and regulatory risk controls, concepts, and practices.
• Ability to plan, organize, and execute risk mitigation and process improvement initiatives.
• Strong client service skills, organizational, and analytical skills.
• Attention to detail, strong written and verbal communication skills, and strong interpersonal skills.
• Self-motivated, able to manage multiple tasks, and respond quickly to emergent problems.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Skills

• Operational and regulatory risk controls.
• Process improvement initiatives.
• Client service skills.
• Organizational and analytical skills.
• Attention to detail.
• Written and verbal communication skills.
• Interpersonal skills.
• Microsoft Word, Excel, and PowerPoint proficiency.

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.

Pay

$64,300.00 - $85,700.00 Annually