Risk Analyst-ServiceMac

About the role

ServiceMac is a new sub-servicing entity within the mortgage servicing industry. We aim to provide superior technology, products, and services for the mortgage and real estate sectors, focusing on personalized service and support. Our company is known for its innovative approach, continuous growth through acquisitions, and commitment to excellence, earning us recognition such as being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

Responsibilities

• Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness.
• Maintains compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Develops standard risk assessment scopes and conducts re-scoping to ensure validity.
• Determines the root cause of process gaps through analyses.
• Maintains oversight of corrective action target dates to ensure prompt remediation and control implementation.
• Analyzes, defines, and documents detailed process workflows through user interviews, facilitated workshops, and subject matter expert engagement.
• Executes risk assessments and creates a clear understanding of the core accountabilities within the process.
• Focusses on the highest priority needs of the business and organizes research for and develops specialized risk assessment scopes.
• Collaborates with management and personnel to optimize risk assessment and scope development.
• Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.
• Gathers and synthesizes data; presents conclusions and offers risk mitigation, remediation, and process improvement solutions to management.
• Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.
• Prepares and presents summaries, operational and regulatory risk assessment reports, trends, and remedial or mitigation solutions to management and/or affected business units.
• Gathers information and provides fact-based findings and recommendations.
• Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and mitigate risks.

Requirements

• Bachelor’s degree in business, Accounting, or Finance.
• 4-7 years of experience in the Financial Services Industry, preferably in a Mortgage Loan Servicing environment.
• Mortgage servicing or mortgage lending experience preferred.
• Working knowledge of operational and regulatory risk controls, concepts, and practices.
• Ability to plan, organize, and execute risk mitigation and process improvement initiatives.
• Strong client service skills.
• Strong organizational and analytical skills.
• Attention to detail.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Self-motivated; self-starter.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Qualifications

• Eligibility to complete a background check and credit check as a condition of employment, where permitted by applicable law.

Skills

• Operational and regulatory risk controls.
• Process improvement initiatives.
• Risk assessment scopes.
• Collaboration with management and personnel.
• Client service skills.
• Organizational and analytical skills.
• Attention to detail.
• Written and verbal communication skills.
• Interpersonal skills.
• Multiple task management.
• Problem-solving and risk mitigation.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) plan.
• Paid sick leave.
• Employee stock purchase plan.

Pay

$64,300.00 - $85,700.00 Annually

Schedule

N/A