Risk Analyst

About The Role

Constellation Payments is seeking a highly motivated and detail-oriented Risk Analyst to support merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight.

Responsibilities

• Monitor merchant activity for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks, investigating flagged activity including held transactions, large tickets, refunds, duplicate transactions, excessive authorizations/declines, suspicious processing behavior, and emerging risk trends.
• Conduct merchant risk reviews and maintain complete case documentation, investigations, outreach, escalations, follow-ups, and resolution records within Salesforce.
• Manage bank account change reviews, including validation, verification, approvals, system updates, quality control, and ongoing post-change monitoring for suspicious activity, refunds, returns, chargebacks, and other elevated risk indicators.
• Support ongoing merchant monitoring programs, including website reviews, LegitScript screenings, alert investigations, negative media reviews, sanctions screening, regulatory concerns, prohibited activity reviews, and escalation of significant findings.
• Perform enhanced due diligence and monitoring for high-risk industries, MCCs, NEC classifications, non-profits, firearms/ammunition merchants, and other restricted or sensitive business categories.
• Maintain risk monitoring logs, investigation records, reporting dashboards, and tracking tools while preparing recurring reports on monitoring activity, escalations, investigations, high-risk merchants, and emerging portfolio trends.
• Document investigations clearly and objectively, including findings, evidence, risk assessments, decisions, ownership, and recommended next steps, escalating critical fraud, compliance, sanctions, regulatory, or operational risks to leadership as required.
• Support risk process improvements, reporting enhancements, underwriting initiatives, and other operational projects while performing additional duties assigned by leadership to support evolving business needs.

Requirements

• Basic Qualifications: 1–3 years of experience in risk operations, underwriting, payment operations, fraud monitoring, banking operations, compliance operations, or a similar role.
• Working understanding of payment processing workflows, merchant accounts, transaction monitoring, chargebacks, ACH returns, refunds, and risk flags.
• Strong attention to detail with the ability to validate documentation, identify inconsistencies, and maintain accurate case notes and trackers.
• Ability to manage multiple open reviews, follow-ups, escalations, and time-sensitive cases at once.
• Strong written communication skills, including the ability to communicate clearly with partners, merchants, and internal stakeholders.
• Experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations.
• Familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification tools.
• Experience reviewing bank change documentation, voided checks, bank letters, authorized signers, ownership matches, or account verification controls.
• Experience reviewing chargebacks, ACH returns, transaction holds, duplicate transactions, excessive refunds, or large-ticket verification workflows.
• Knowledge of MCC risk classification, high-risk industries, NEC classifications, prohibited merchant categories, and enhanced due diligence triggers.
• Experience preparing risk reporting, KPI summaries, audit support documentation, or operational leadership updates.
• Comfort working in a remote-first environment with strong follow-through, documentation discipline, and queue ownership.
• Experience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules.

Qualifications

• Preferred Qualifications: Experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations.
• Familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification tools.
• Experience reviewing bank change documentation, voided checks, bank letters, authorized signers, ownership matches, or account verification controls.
• Experience reviewing chargebacks, ACH returns, transaction holds, duplicate transactions, excessive refunds, or large-ticket verification workflows.
• Knowledge of MCC risk classification, high-risk industries, NEC classifications, prohibited merchant categories, and enhanced due diligence triggers.
• Experience preparing risk reporting, KPI summaries, audit support documentation, or operational leadership updates.
• Comfort working in a remote-first environment with strong follow-through, documentation discipline, and queue ownership.
• Experience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules.

Pay

The On-Target Earnings (OTE) for this position is[$X–$Y per year], including base pay and any variable compensation.

Schedule

Constellation Payments operates on a 100% remote-first model, enabling team members to work from home or any approved location within the hiring country.

Additional Requirements

• Required ability to travel periodically for team meetings (2-3x per year), training sessions, conferences, and other business-related activities as required.

Business Unit

This role is part of the Constellation Payment Processing business unit.

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.