RIDE Services- Technical Trainer

Responsibilities

• Training Delivery: Lead in-person technical training sessions on the operation, maintenance, and troubleshooting of electric transit buses, with a focus on electrical systems, battery management, propulsion systems, and charging infrastructure.
• Curriculum Development: Work with the Training Manager to develop, update, and enhance training materials, manuals, and instructional resources for both entry-level and advanced learners.
• On-Site Support: Provide technical expertise and troubleshooting assistance during training events, addressing participants' questions and practical challenges.
• Hands-On Demonstrations: Conduct live demonstrations of bus systems, diagnostic tools, and safety protocols for electrical components and systems.
• Knowledge Transfer: Ensure that all training participants gain a comprehensive understanding of industry standards, best practices, and emerging technologies in electric transit buses.
• Assessment & Evaluation: Monitor participant progress through assessments and evaluations to ensure effective learning and skill acquisition, providing feedback and additional support as necessary.
• Customer Relationships: Build strong relationships with clients, ensuring they receive value from training programs and offering ongoing technical support as needed.
• Travel Coordination: Plan, coordinate, and manage travel schedules for training assignments, ensuring prompt arrival and efficient delivery of training.
• Safety & Compliance: Ensure all training sessions comply with safety standards, local regulations, and environmental guidelines, especially as they relate to high-voltage systems, batteries, and electric propulsion systems.
• Practical Training: Work well with other Customer Service Teams to develop practical, hands-on, and timely product knowledge and expertise.

Qualifications

• Education: Associate’s degree or equivalent experience in electrical engineering, automotive technology, or a related field.
• Experience: Minimum of 5 years’ hands-on experience working with electric transit buses, including electrical systems, propulsion, battery management, and charging systems. Experience in a technical training or mentoring role is a plus.
• Technical Expertise: Extensive knowledge of electric vehicle systems, including DC and AC electrical systems, battery management systems, inverters, charging systems, and troubleshooting techniques.
• Travel Flexibility: Willingness to travel up to 75% of the time across the United States. Travel will typically involve a combination of air and ground transportation, including overnight stays at various locations.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex technical concepts to individuals with varying levels of technical knowledge.
• Problem-Solving Skills: Ability to troubleshoot and diagnose complex electrical issues in transit bus systems on-site.
• Customer-Centric: Ability to interact professionally with a wide range of clients, from mechanics to high-level management, ensuring a positive training experience.
• Safety Mindset: Strong commitment to safety standards and a proactive approach to promoting a safe training environment.

Pay Range

$85,000- $110,000/yr

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule

Monday - Friday

Work Location

Los Angeles CA (Onsite)