Technical Trainer, Corp Service

Responsibilities

• Deliver both hands-on and classroom-based technical training at the Training Center for technician staff across all locations; travel required approximately 40–50% of the time.
• This includes teaching Volvo/Mack certification courses and progressing through and maintaining qualifications within the Dealer Employed Trainer (DET) program.
• Assess technician skill levels and competency; develop, update, and enhance training curricula to meet evolving technical requirements and service standards.
• Partner with the OEM Training Coordinator to submit rosters, monitor, and track technician training progression and certification paths; proactively identify skill gaps and communicate training needs to Service Managers.
• Maintain and uphold OEM Master Technician Certification (Volvo/Mack Technical Trainer), as well as certifications for additional supported OEMs; obtain and retain credentials required to administer in-house Master Technician certifications.
• Ensure training facilities are safe, clean, and professional; maintain all equipment in proper working order to support safe and effective training delivery.
• Participate in new truck sales customer on-boarding training during the delivery process.
• Help our customers understand the equipment they are taking delivery of and provide hands-on training to their in-house technicians that will be responsible for maintaining their fleet.
• Aid the Director of Service with miscellaneous projects as directed.

Qualifications

• High School Diploma
• Diesel College Certification
• Experience in successfully serving as a liaison and building relationships with internal and external partners.
• Experience with program development and management.
• Hands on experience with our primary OEMs (Mack, Volvo, Cummins, Hino, Isuzu).
• Familiarity with the trucking industry.
• Expert technical repair knowledge across all HD truck and trailer equipment lines.
• Strong knowledge of truck dealership service operations and best practices.
• Proficient with computer programs (e.g., MS Office Word and Excel, OEM systems, etc.).
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational, planning, and time management skills.
• Analytical thinking and creativity to continuously create, evaluate, and improve.
• Ability to travel to all our other locations, career fairs, and outreach events (approx. 50-75% of the time).
• Ability to design and execute successful training plans.
• Valid CDL