Technical Trainer

About the role

We are seeking a dynamic, responsive Technical Trainer to join our team. The ideal candidate will have a strong background in delivering technical training, particularly in software, and will be comfortable working in a fast-paced, lively environment.

Responsibilities

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff
• Update existing training material to reflect changes in new product releases
• Create training presentations, manuals, course outlines, and digital references
• Maintain a current, in-depth knowledge of Genetec's products and functionality
• Facilitate instructor-led technical courses using servers, clients, networks, and devices
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
• Communicate course feedback to internal teams for process and product improvement
• Effectively convey technical understanding to different audiences, from users to administrators

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
• 2+ years of experience delivering technical training, preferably software training
• Willing and able to travel to deliver training up to 75% of the time
• Exceptional presentation and presentation skills
• Proficient verbal and written communication in English, additional languages an asset

Technical requirements

• Excellent knowledge of Windows operating systems and virtual machines
• Excellent knowledge of networking principles and IP configuration
• Experience with database concepts and client-server environments
• Experience with technical troubleshooting methods
• Experience with physical access control systems
• Experience with video management systems
• Experience with online training delivery, e-learning, and LMS platforms (an asset)
• Experience with cloud-based technology and cybersecurity concepts (an asset)