Richard J. Daley College Federal Work Study Student- Student Experience Ambassador

Primary Objective

The Federal Work Study Program (FWS) encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses.

Essential Duties

- Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics. - Takes clear, accurate, and objective notes during interviews. - Transcribes, organizes, and submits interview notes in a timely manner using provided templates. - Maintains confidentiality and professionalism in all student interactions. - Attends required trainings on empathy interviewing, confidentiality, and documentation. - Provides feedback on interview tools and participate in peer learning sessions. - Collaborates with supervisors and fellow ambassadors to identify themes and insights. - Supports implementation of student surveys. - Performs basic word processing and data operations in Word and Excel. - Provides support on various projects and assignments as needed. - Provides general office support including but not limited to filing, photocopying, and data entry. - Provides general customer service. - Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

Qualifications

- High school diploma required or actively pursuing a GED at City Colleges of Chicago. - Previous relevant work experience desirable but not required. - Interest in student experience, equity, and campus improvement initiatives. - Good verbal and written communication skills. - Excellent listening and note-taking skills. - Strong interpersonal skills and the ability to build trust and rapport with peers. - Ability to work effectively and respectfully in a culturally diverse environment, fostering inclusivity and collaboration. - Ability to conduct interviews in a professional manner, adhering to research guidelines. - Ability to gather data, compile information, and prepare reports. - Ability to analyze and solve problems. - Must be able to work flexible hours as needed. - Responsible, reliable, and able to manage confidential information with care. - Must demonstrate professionalism, courtesy, and strong customer service skills in all interactions. - Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Training Provided

All selected Ambassadors will participate in mandatory training covering empathy interviewing, data collection practices, confidentiality, and student engagement best practices.