RFP Manager

About the role

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. The RFP Manager leads the development and delivery of strategic customer responses across NAVEX's global business. Working cross-functionally with Sales, Product, Solutions Engineering, Legal, Security, and Compliance teams, you will drive the successful completion of complex RFPs, RFIs, and security questionnaires while improving how work gets done through AI, automation, and scalable processes. This role requires a strong project leader who can influence without authority, navigate competing priorities, and deliver high-quality submissions that support revenue growth and strengthen NAVEX's competitive position. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.

Responsibilities

• Lead end-to-end management of assigned RFPs, security questionnaires, and customer information requests from intake through submission
• Develop response strategies, project plans, timelines, and stakeholder engagement plans to ensure high-quality and compliant submissions
• Coordinate cross-functional contributors including Sales, Solutions Engineering, Product, Legal, Security, Compliance, and Customer Success
• Leverage AI-enabled proposal technologies and automation tools to reduce manual effort, accelerate response development, and improve response quality
• Continuously identify opportunities to automate repetitive tasks, streamline workflows, and eliminate non-value-added activities
• Evaluate, implement, and optimize emerging AI and proposal management solutions to improve team productivity and scalability
• Own and continuously improve the proposal content library, ensuring content is accurate, reusable, searchable, and aligned with current product capabilities and messaging
• Partner with Product Marketing, Product Management, and Solutions Engineering to maintain high-value response content and competitive positioning
• Develop processes that maximize content reuse and minimize unnecessary SME engagement
• Track and analyze proposal performance metrics including win rates, turnaround times, content utilization, SME effort, and response quality
• Use data and AI-driven insights to recommend improvements that increase efficiency and improve proposal outcomes
• Establish and monitor service-level agreements (SLAs) for proposal development and cross-functional stakeholder support
• Ensure all submissions meet customer requirements, compliance standards, and company quality expectations
• Identify risks, gaps, and resource constraints early and proactively drive resolution

Requirements

• 5+ years of experience in proposal management, RFP, sales operations, revenue operations, project management, or a related field
• Experience managing complex, cross-functional projects with multiple stakeholders and competing deadlines
• Demonstrated experience leveraging AI tools and automation technologies to improve business processes and reduce manual work
• Experience with proposal management platforms such as Responsive (RFPIO), Loopio, Qvidian, or similar solutions
• Experience utilizing generative AI tools (ChatGPT, Copilot, Gemini, Claude, or similar) to accelerate content creation, summarization, knowledge management, and workflow efficiency
• Strong process improvement mindset with the ability to identify inefficiencies and implement scalable solutions
• Experience using data and metrics to drive operational decisions and continuous improvement initiatives
• Ability to balance attention to detail with a focus on overall process effectiveness and business outcomes
• Exceptional written and verbal communication