RF Technician

About the role

The RF Technician position at Arcticom, LLC is part of a broader offering of IT solutions including network and systems administration, enterprise architecture, and resource planning. The company is known for its exceptional performance and has satisfied clients such as the U.S. Air Force, Army, Navy, Coast Guard, and various government agencies.

Responsibilities

• Install and service wireless communications equipment (UHF/VHF, 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend appropriate equipment and hardware that meets customer requirements
• Coordinate all aspects of the sales process
• Perform administrative and office clerical duties as assigned (answering phones, greeting customers, assisting with travel/training, returns, credits)
• Manage inbound and outbound radio repair requests and communicate status with customers and vendors
• Communicate with new and existing customers on updated sales information
• Develop and improve internal sales and repair processes
• Work with other departments to fulfill orders or provide customer service
• Build and maintain customer relationships both internally and externally
• Create basic programming codeplugs (less than 12 channels), mid-level codeplugs (12+ channels, trunking, multiple zones), and basic mobile installations (radio, antenna, modem, DC-DC converters)
• Troubleshoot and repair defective two-way radios and other wireless equipment (radio, power supply, antenna, etc.)
• Handle inbound sales leads to convert into sales
• Avoid regional and overnight travel and on-call hours as needed
• Assist with closing out work orders
• Emphasize salable features, quote prices, and prepare sales orders for orders obtained
• Enter new customer data and other sales data for current customers into a computer database
• Manage daily work order tracking to ensure work orders exist for every job and hours are being charged correctly
• Build and maintain customer relationships both internally and externally

Qualifications

• Education: Associate degree in Electronics or IT
• Experience: Basic electronics background (12V and/or low-voltage systems), RF/telecommunications/networking experience preferred
• License: Valid driver's license
• Background checks: Drug screenings, motor vehicle record, and background checks part of the hiring process
• Skills: Proficient in electronics, understanding of RF theories, wireless protocols, and circuit design, problem-solving skills for troubleshooting RF systems, ability to operate test equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters), IP networking experience a plus, knowledge of Microsoft 365
• Physical requirements: Ability to lift at least 60 lbs., operate various equipment, climb and maintain balance on ladders and elevated walkways, work at heights of at least 30 feet, good interaction skills

Benefits

Arcticom offers competitive compensation, benefits, and a supportive work environment. Specific details regarding pay, schedule, and benefits are provided in the posting.